Summit Ladder: Product Information
Where are Black River products made?
Black River products are all proudly made in Altoona, Iowa.
Is there a warranty on Black River products?
Yes – there is a 1 year warranty on all Black River Products.
Conditions and/or circumstances under which the warranty coverage will not apply:
- Normal wear and tear: This includes the expected deterioration of a product that occurs with regular use over time. Warranty coverage usually applies to defects in materials or workmanship rather than regular wear and tear.
- Accident: Any damages caused by an unforeseen event, such as dropping the product, impact damage, or other accidental occurrences, would not be covered by the warranty.
- Abuse: If the product has been intentionally or recklessly mishandled or used in a way that it was not designed for, the warranty would not apply.
- Misuse: Similar to abuse, using the product in a manner inconsistent with its intended purpose may void the warranty coverage.
- Neglect: Failure to properly care for and maintain the product, leading to damage or malfunction, would not be covered by the warranty.
- Environmental conditions: Damage caused by weather-related factors, like exposure to extreme temperatures, humidity, or other environmental elements, would be excluded from the warranty coverage.
Please contact Black River regarding any questions you may have about your warranty.
What is the return policy?
All returns must be made within 30 days of receiving. All returns are subject to: 15% restock fee, cost of return freight and liability of any damage to product upon return. Cost of original outbound freight is non-refundable. Products must be returned in original condition including packaging, hardware and kits(s) to be considered for return.
Do you offer installation services?
Yes – we offer installation services by appointment only at our headquarters in Altoona, Iowa. Contact the manufacturer at 515-252-0435 or via email at blackriver@summit-products.com to schedule your install.